Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us promptly with your order details. We will review the issue and work with you to provide an appropriate resolution.
Non-Returnable Items
Certain products cannot be returned for safety, hygiene, or customization reasons. These include, but are not limited to:
- Perishable goods, such as food, flowers, or plants
- Custom-made or personalized products
- Personal care, beauty, or hygiene products
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are not eligible for return or refund.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
For the fastest service, we recommend returning the original item and placing a separate order for the replacement once your return has been accepted.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us for assistance.